Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of VacatAd's business rates relief and beneficial occupation services. By engaging with our services or using our website you agree to these Terms.

2. Definitions

"Client" means the property owner, asset manager or authorised representative procuring services. "Services" refers to assessment, installation, monitoring and reporting related to beneficial occupation and business rates mitigation.

3. Scope of Services

We provide assessment, technology deployment, beneficial occupation management and evidence documentation intended to support business rates relief eligibility. Results depend on property characteristics and local authority interpretation.

4. Client Obligations

• Provide accurate property information and access as reasonably required.
• Maintain property in a safe condition suitable for installation.
• Notify us of changes influencing occupation or compliance.
• Pay invoices in accordance with agreed payment terms.

5. VacatAd Obligations

• Perform services with reasonable skill and care.
• Deploy secure, fit-for-purpose technology for occupation evidence.
• Provide reporting aligned with agreed scope.
• Comply with applicable laws and regulations.

6. Licence & Access

Client grants VacatAd a limited licence to access and use designated areas of the property solely for performing Services during the agreed occupation period. No tenancy or exclusive possession is created.

7. Fees & Payment

Fees, structure (fixed, performance-based or blended) and payment intervals are defined in written proposals or service agreements. Late payments may incur interest at statutory rates plus recovery costs.

8. Intellectual Property

All intellectual property in deployed software, methodologies, reports, templates and branding remains the property of VacatAd. Client receives a non-transferable, non-exclusive licence to use deliverables for internal business purposes relating to rates relief.

9. Confidentiality

Each party agrees to keep confidential any non-public information disclosed in connection with the Services, except where required by law or already in the public domain. Confidentiality obligations survive termination.

10. Warranties & Disclaimers

We warrant reasonable skill and care in providing Services. Except as expressly stated, all other warranties (express or implied) are excluded to the fullest extent permitted by law. We do not guarantee specific rates relief outcomes.

11. Limitation of Liability

To the maximum extent permitted by law, VacatAd is not liable for indirect or consequential losses including loss of profit, revenue, data or business opportunity. Our aggregate liability for direct losses arising under these Terms shall not exceed the total fees paid by Client for Services in the preceding 12 months.

12. Indemnity

Client indemnifies VacatAd against third-party claims arising from inaccurate information, unsafe property conditions or misuse of provided reports, except where caused by VacatAd's negligence or breach.

13. Termination

Either party may terminate with written notice if the other materially breaches these Terms and fails to remedy within 30 days of notice. We may suspend Services for non-payment or safety concerns. On termination, Client must allow safe removal of installed equipment.

14. Force Majeure

Neither party is liable for delays or failures due to events beyond reasonable control (e.g., natural disasters, utility outages, civil disruptions) provided prompt notice is given and mitigation efforts are taken.

15. Governing Law

These Terms are governed by the laws of England and Wales and subject to the exclusive jurisdiction of its courts.

16. Changes to Terms

We may update these Terms periodically. Continued use of Services after changes constitutes acceptance. Material changes will be communicated where feasible.

17. Contact

Questions about these Terms: legal@vacatad.com. Formal notices may be sent to VacatAd Ltd, 15 Braxted Park, London SW16 3DW.